PAYMENT
For the order in our online store you have the following payment options:

  • Payment by PayPal
  • Payment by Amazon Pay
  • Payment by bank transfer
  • Payment on site at pickup (cash, EC or all credit cards except American Express, financial purchase with Targobank)
  • Leasing request
  • Financing request

Further details on payment
If you pay by credit card, your credit card account will be charged upon conclusion of the contract. If you have any questions, please find our contact details in the footer.

Manufacturer's suggested retail price
Your savings compared to the manufacturer's suggested retail price. Former manufacturer's suggested retail price. Errors, typing errors, delivery possibilities and technical changes reserved. Color variations possible.

SHIPPING
Orders placed in our online store are shipped exclusively within Germany*.

Delivery options

1. pick up at Hild Radwelt Freiburg
  • Professional mechanics assemble your new bike ready to ride
  • Your bike will be optimally adjusted to you
  • You can get expert advice on the spot
  • The collection of the goods (Click & Collect) in our store is always free of charge.

    2. shipping by DHL

    For shipping by DHL the following shipping costs apply (including VAT). DHL delivers your order to your home.
    The bikes are pre-assembled, you attach handlebars and pedals yourself according to instructions. DHL will send you a tracking ID beforehand, which you can use to track your delivery.

    • Standard DHL package (usually spare parts, accessories, clothing, etc.): 4.90 € per order / From 99.-€ value of goods free shipping.
    • Standard shipping (usually bicycles, e-bikes, fitness equipment, etc.): 29,00 € per order / From 990.-€ free shipping.

    3. shipping by Hild Radwelt (only in the Freiburg area)

    In addition, we deliver with our own delivery vehicle in the surrounding area for an additional charge.

  • You get your order delivered to your home. Bikes are assembled ready to ride.
  • You can get expert advice on site

  • Delivery times
    Unless otherwise stated in the respective offer, the delivery of the goods in Germany within 4-5 working days after the conclusion of the contract (on Sundays and public holidays there is no delivery).
    If the goods are delivered by a forwarding agency, the forwarding agency will contact you within 5 working days after the conclusion of the contract and arrange a delivery date with you.

    If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time.

    WARRANTY
    The warranty is required by law and extends to 24 months for new goods. Consumers can thus easily complain to the seller about a damaged item during the first 6 months. After 6 months, however, the buyer must prove that the damage was present from the beginning.

    Manufacturer'swarranty
    The warranty, on the other hand, is a voluntary service provided by the manufacturer (manufacturer's warranty) or the dealer (dealer's warranty). The latter are free to determine the duration and conditions. In addition, the legal warranty always remains in force. For example, many of our suppliers provide a 5-year warranty on the frame.

    *Bikes are weighted with tubes and without pedals. This weight may vary +/- 10%. Item may vary from photos.

    *Purchase of cargo bikes and Woom bikes can also be made online through our online store. Pickup is only available locally, we do not offer shipping for cargo bikes and woom bikes.